Frequently Asked Questions — Control4 Smart Home Systems

We review your enquiry first; depending on the scope of the project, the aSAY VAD team runs the process or we introduce you to our integrator in your region. We work across Turkey with 52 dealers in 15 provinces.

Control4 is not a product you take out of a box and set up yourself; the system is designed around the home and commissioned by a trained integrator. The quality of the installation determines how well the system runs for years afterwards.

Control4 is priced as a project, not as a product: the cost is shaped by how many rooms get which systems, the density of control, the audio specification and the network infrastructure. Tell us about your home and we will explain what drives the figure in your case.

No. The survey and design conversation are free; we see the home in person and tell you plainly what can be done and what is included.

X4 is Control4's current interface release: faster navigation, customisable widgets and one-touch scenes. You get the same layout on touchscreens, remotes and in the app.

No — your existing system carries on working. We recommend X4 because it brings a more modern interface and new features, but the decision is yours.

Your integrator checks whether your system's current version and hardware are suitable; where they are, the upgrade can be carried out remotely on most projects.

Your scenes, device names and favourite settings are preserved. Because the interface changes, some screen layouts are rearranged; after the upgrade your integrator goes through the layout with you.

A system backup is taken before the upgrade, and in exceptional cases your integrator can return to the previous version. The app also has options that keep the familiar layout.

No subscription is needed to use the system inside the home; the app is installed on every phone and tablet in the family with no per-device charge. Access from away and voice assistant integration run on an annual Control4 Connect subscription.

The official driver database holds more than 14,500 certified drivers; the great majority of third-party devices connect to the system, from televisions to air conditioners, from blind motors to alarm panels. Products from the more than 25 brands we distribute are directly compatible.

Yes; the app follows your phone's language — if your device is set to Turkish, the Control4 interface is in Turkish.

Yes. In Turkish it works with Siri and Google Assistant. Amazon Alexa integration exists, but because Alexa does not support Turkish, giving voice commands in Turkish is not possible in Turkey.

When you are away from home you connect to your system from the app to view cameras, turn on the heating or arm the alarm. This access is provided by the annual Control4 Connect subscription.

It can, and it does not. Control4 was born wireless; your switches are replaced with wireless switches and dimmers in the same back box, and the wall stays closed. The one requirement is a neutral wire at the switch box; where there isn't one, it is identified during the survey and resolved by pulling a neutral through the existing conduit.

Yes. Smart switches need a neutral to power their own electronics; in older installations the switch box often carries only the live conductor. This is identified during the survey and is usually resolved by pulling a neutral along the existing conduit route — no wall breaking required.

Products are covered by the manufacturer's warranty; for day-to-day needs your integrator steps in and connects to the system remotely where necessary — most issues are resolved without a site visit.

Contact your integrator; the fault is examined remotely and, where required, the device is replaced under warranty. Because the system is modular, replacing one device does not affect the other layers.

Some controllers and touchscreens installed many years ago may not support current releases. This does not mean replacing the whole system; renewing the central controller is usually enough, and your existing switches, speakers and screens carry on working.

Yes. You create your own routines and edit existing ones from the Scenes section of the app; for more extensive changes your integrator supports you remotely.

The system runs locally in your home; remote connections are encrypted. Camera footage is stored on a local recorder, and there is no mandatory cloud subscription to view it.

Yes. Lighting, shades, climate and scenes carry on running locally, and keypads and touchscreens work exactly as before. Only remote access, voice assistants and internet-based streaming services are unavailable until the connection returns.

Yes — our territory covers Turkey, the Turkic republics and Iraq. Applications are reviewed individually; the details are on our dealership page.