Privacy and Security — How Control4 Protects Your Home Data
The security of your home and business, along with your privacy, is always our priority.
Our Promise: Trust & Quality
Private & Secure
From Start To Finish
In line with our core principles, we commit to earning and continuously preserving customer trust.
Privacy
We respect your privacy; what happens in your home stays in your home.
Control
We provide easy-to-use tools and clear choices so you retain total control over your privacy.
Transparency
We are transparent about data collection and usage, enabling you to make informed decisions.
Security
We protect the data you entrust to us with robust, industry-leading security measures.
Strong Legal Protection & Rights
We respect your local privacy laws and advocate for your privacy as a fundamental human right.
Benefits For You
When we collect data, we use it solely to benefit you and improve your experience.
Your Privacy Is Our Priority
To operate a smart home, collecting certain data is unavoidable — collecting and utilizing this data is precisely what makes the home “smart.” For example, collecting a device's IP address or identification number allows smart devices to communicate with one another and bring convenience to your life.
Storing collected data securely and using it solely for proper purposes is the highest priority for Control4. We adhere to strict and proactive standards regarding data privacy because we believe trust must be earned. We respect your privacy and advocate that your data must be processed with integrity and trust. Therefore, Control4 continuously reviews and enhances its security and privacy practices to ensure your data is protected and handled correctly.
You can review our complete privacy policy here.
Your Information And Rights
Collected data is used to deliver the core functions of your Control4 system, troubleshoot issues with your system or account, send notifications and relevant technical communications, and enhance product functionality. Detailed specifics on what information we collect are outlined in our privacy policy.
Control4 does not sell or rent your personal information to third-party companies. However, some of your personal information may be shared with partners who assist us in selling, delivering, and installing our products and services. For example:
- Processing credit card payments
- Product shipping and delivery
- Order fulfillment
- Managing or hosting customer data
- Evaluating satisfaction and interest levels regarding our products and services
These partners are required to adhere to the same principles and agreements defined in our privacy policy, and Control4 demands assurances that they provide adequate data protection.
To offer our products and services worldwide, we utilize a network of independent, highly qualified professionals to sell, install, and service your systems. Smart home professionals working with Control4 are subject to rigorous standards, certification, and experience requirements to become authorized Control4 Dealers. Upon your request, Control4 can assist you in finding authorized dealers near you and share the information you provide with these candidates—the decision is always yours.
As a Control4 customer, you always retain control rights over your information:
Requesting a copy of the personal information we hold about you
Requesting the correction or deletion of your personal information
Requesting the transfer of your personal information to a third party
Withdrawing your consent for personal data collection at any time
Information on how to make these requests is available in our privacy policy.
Protecting Your Data
Control4 engineers and security experts take a proactive approach to protecting customer data. We develop our products in accordance with industry standards and secure methodologies.
24/7 Monitoring
We utilize robust security tools providing 24/7 protection and monitoring against threats.
Law Enforcement Cooperation
We work in close cooperation with law enforcement agencies and closely monitor threat factors in the smart home industry.
Regular Updates
We secure customer, dealer, and enterprise systems through regular patches, configuration updates, and dealer advisories.
Internal Auditing
We conduct daily internal collaborations to ensure our products, applications, websites, and services remain secure for all customers and dealers.